Privacy Policy

1. Introduction

okoak ("we," "us," or "our") operates the online gaming platform accessible at okoak.app (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and uses the okoak Platform. This Privacy Policy ("Policy") describes how okoak collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy applies to all users of the okoak Platform, including visitors who browse without registering, registered players, and former players whose accounts have been closed. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with the okoak Terms & Conditions, which govern your use of the Platform. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, okoak is the personal information controller responsible for your personal data collected through the Platform. Our designated Data Protection Officer (DPO) can be contacted at the email address provided in Section 15 of this Policy.

If you have any questions about how okoak handles your personal data, or if you wish to exercise any of your data subject rights, please contact our DPO directly. We are committed to responding to all data privacy inquiries within the timeframes prescribed by Philippine law.

3. Data We Collect

3.1 Information You Provide Directly

When you register for an okoak account, complete identity verification, make deposits or withdrawals, or contact our support team, you provide us with personal information that may include:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Philippine mobile number and email address;
• Residential address in the Philippines (e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license);
• Payment method details, including GCash account number, PayMaya account, or bank account details for BPI, BDO, or Metrobank;
• Communications you send to our support team via live chat or email.

3.2 Information Collected Automatically

When you access and use the okoak Platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session data, including login timestamps, session duration, and pages visited;
• Game activity data, including games played, wagers placed, and outcomes;
• Transaction history, including deposit and withdrawal records;
• Cookies and similar tracking technologies (see Section 8).

3.3 Information from Third Parties

okoak may receive personal information about you from third-party sources in limited circumstances, including:

• Identity verification providers used to confirm your identity and age during the KYC process;
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to confirm transaction status;
• Fraud prevention and anti-money laundering screening services;
• PAGCOR and other regulatory authorities, where required by law.

4. How We Collect Data

okoak collects your personal data through the following means:

• Registration forms: Information you enter when creating your okoak account;
• KYC verification: Documents you upload to verify your identity and age;
• Payment transactions: Data generated when you deposit or withdraw funds;
• Platform usage: Automatically collected data as you navigate and play on the Platform;
• Support interactions: Information you share when contacting our support team;
• Cookies and tracking technologies: Data collected via cookies placed on your device (see Section 8);
• Third-party integrations: Data received from payment processors and identity verification providers.

5. How We Use Your Data

okoak uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your okoak account, including processing your okoak login and securing your session;
• Identity verification: To verify your identity, age (21+), and eligibility to use the Platform in compliance with PAGCOR requirements;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Game delivery: To provide access to okoak Casino, Slot, Bingo, Kalaka Bingo, Dreams of Macao, and all other Platform features;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Regulatory compliance: To meet our obligations under Philippine anti-money laundering laws, PAGCOR regulations, and the Data Privacy Act;
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and money laundering;
• Responsible gaming: To monitor gaming behavior and provide responsible gaming tools where appropriate;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications;
• Platform improvement: To analyze usage patterns and improve the okoak Platform's performance, features, and user experience.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, okoak processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your okoak account, process payments, and deliver gaming services;
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

7. Sharing Your Data

okoak does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification services used to confirm your eligibility;
• Fraud prevention services: Anti-fraud and anti-money laundering screening providers;
• Game software providers: Third-party game studios whose titles are available on the okoak Platform, to the extent required to deliver game functionality;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order;
• IT and hosting providers: Cloud infrastructure and technology service providers who host and maintain the okoak Platform under strict data processing agreements.

All third parties with whom okoak shares personal data are required to handle that data in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose other than the specific service they provide to okoak.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the okoak Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the site. okoak uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including maintaining your okoak login session and securing your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on the Platform.
• Analytics cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content to you based on your gaming activity. Used only with your explicit consent.

8.3 Managing Cookies

You can manage your cookie preferences through the cookie settings panel available on the okoak Platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may affect the functionality of your okoak account and gaming experience.

9. Data Retention

okoak retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active okoak account, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines;
• KYC documents: Retained for the duration of your account plus five (5) years following closure;
• Support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent;
• Analytics data: Retained in anonymized or aggregated form for up to three (3) years.

When personal data is no longer required, okoak will securely delete or anonymize it in accordance with our internal data disposal procedures.

10. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okoak:

• Right to be informed: The right to know what personal data okoak collects about you and how it is used — which is the purpose of this Policy;
• Right of access: The right to request a copy of the personal data okoak holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. okoak will respond to all verified data subject requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Data Security

okoak takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the okoak Platform;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform's infrastructure;
• Multi-factor authentication for internal systems that process personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While okoak takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your okoak login credentials and for notifying us immediately if you suspect unauthorized access to your account.

12. Children's Privacy

The okoak Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. okoak does not knowingly collect personal data from individuals under the age of 21.

If okoak becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits made, subject to verification. If you believe a minor has registered on the okoak Platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. okoak supports the responsible use of such tools as part of our broader commitment to player protection.

13. Cross-Border Data Transfers

okoak primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where a game software provider or cloud infrastructure partner operates internationally.

Where such transfers occur, okoak ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses approved by the National Privacy Commission.

By using the okoak Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections described in this Policy.

14. Changes to This Policy

okoak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The effective date at the top of this page will be updated whenever a material change is made.

Where changes are significant, okoak will notify registered players via email or an in-Platform notification prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how okoak protects your personal data.

Your continued use of the okoak Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and may request account closure by contacting our support team.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by okoak, please contact our Data Protection Officer:

If you are not satisfied with okoak's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.